7 DEADLY SINS

7 DEADLY SINS in Service:

1. Apathy: Not caring about the customer.
2. Brush-Off: Telling a customer, "That's not my job." Sending a customer to someone else for an answer or for service.
3. Coldness: Being unfriendly or "matter of fact"; not smiling. Being cold says to the customer, "You're a nuisance. Don't bother me."
4. Condescension: Talking down to a customer as if they were a child.
5. Robotism: Being mechanical, without any warmth or caring.
6. Rule Book: Not using common sense, just following the rules.
7. Run-around: Not trying to get an answer. Putting them off, passing the buck

thank you

GROUP ASSIGNMENT

HTT357: SALES AND PROMOTION IN TOURISM INDUSTRY

This is group assignments due to which I will not around for next week (12, 14 and 15 June). One group only require to submit one set of answer via email at nesma_husain@yahoo.com
Reminder: Please submit in softcopy - which I wish I can go thru your assignments while I am not around.

The assignments are covering topic 1 and 2 and some basics in marketing area. This assignment consists of 4 case study.

You need to answer all questions: 

Kindly click on the image to enlarge.
Case study 1: Location, Location, Location. (6 questions)

 page 1

page 2

Kindly click on the image to enlarge.

Case study 2: Springfield Convention and Visitors Bureau. (3 questions)

page 1

page 2

 Kindly click on the image to enlarge.
Case study 3: Tourism Marketing & Other Services Marketing. (2 questions)

 page 1

page 2

page 3

page 4

page 5

Kindly click on the image to enlarge.
Case study 4: The Analysis of Tourism Demand: Market Segmentation. (2 questions)

 

page 1

page 2

page 3

Please send your answers before 14 June 2011 (Tuesday) via email.


Thank you.

Welcome to Session May 2011 - October 2011

Assalamualaikum wbt

Salam Sejahtera.

I am proud to welcome you to Kolej Poly-Tech MARA Alor Setar, The Center of Learning. To the new students, I hope you may adapt new environment here thus will encourage you to perfomance and produce better result at the end of semester. Please be welcome to see me if you have any queries pertaining HTT 127 course. Lastly, welcome to KPTM family.