7 DEADLY SINS

7 DEADLY SINS in Service:

1. Apathy: Not caring about the customer.
2. Brush-Off: Telling a customer, "That's not my job." Sending a customer to someone else for an answer or for service.
3. Coldness: Being unfriendly or "matter of fact"; not smiling. Being cold says to the customer, "You're a nuisance. Don't bother me."
4. Condescension: Talking down to a customer as if they were a child.
5. Robotism: Being mechanical, without any warmth or caring.
6. Rule Book: Not using common sense, just following the rules.
7. Run-around: Not trying to get an answer. Putting them off, passing the buck

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